Terms & Conditions

01Reservations & Confirmations

Reservations can be made online through our reservation system, by phone at (888) 585-0606 or by email. A reservation is confirmed only when you receive a written confirmation from us by email or text.

• Please provide accurate pickup and drop-off addresses, dates, times, passenger counts, luggage details and, for airport pickups, your airline and flight number.
• We recommend booking at least 24 hours in advance. Last-minute requests are accepted subject to availability.
• You are responsible for reviewing your confirmation and contacting us promptly if any details are incorrect.
• Vehicles are reserved by class. We make every effort to provide the specific model requested but may substitute a vehicle of equal or higher class.

02Rates & Payment

• Quoted rates are based on the trip details you provide and include the charges listed in your confirmation. Changes to the itinerary, additional stops, extra wait time or route changes requested during the trip may result in additional charges.
• A valid credit card or approved corporate account is required to secure a reservation. By booking, you authorize us to charge the card provided for the trip total and any applicable additional charges described in these Terms.
• Hourly charters are billed for the full reserved time, subject to any minimum stated at booking, and any additional time is billed in the increments shown in your confirmation.
• Corporate accounts are invoiced according to the payment terms agreed with your organization.
• If you believe a charge is incorrect, please contact us within 30 days so we can review it.

03Wait Time & Airport Pickups

• Domestic flights: 30 minutes of complimentary wait time, counted from the actual arrival time of your flight.
• International flights: 60 minutes of complimentary wait time, counted from the actual arrival time.
• Non-airport pickups: 15 minutes of complimentary wait time from the scheduled pickup time.
• Wait time beyond the complimentary period is billed at the applicable rate shown in your confirmation.
• We track flights in real time and adjust pickup times for delays and early arrivals. If your flight is cancelled or rebooked, please let us know as soon as possible.

04Cancellations, Changes & No-Shows

• Sedans and SUVs: may be cancelled free of charge up to 24 hours before the scheduled pickup time.
• Sprinter vans, stretch limousines, hourly charters and special events: require 72 hours' notice for a free cancellation.
• Cancellations made inside these windows may be charged up to the full fare.
• No-shows: if the passenger does not appear and cannot be reached after the complimentary wait time has ended, the reservation may be treated as a no-show and charged in full.
• Changes to a reservation are subject to availability and may change the price. Please contact us as early as possible.
• Special event dates such as weddings, proms and holidays may have different cancellation terms, which will be stated in your confirmation or agreement.

05Passenger Responsibilities & Conduct

• The number of passengers may not exceed the vehicle's legal seating capacity, and every passenger must wear a seat belt where provided.
• Smoking and vaping are not permitted in any vehicle.
• Illegal substances are strictly prohibited. Alcohol may only be consumed where permitted by law, by passengers aged 21 or older, and at the chauffeur's discretion.
• Passengers are responsible for any damage to the vehicle caused by them or their guests, including excessive cleaning required due to spills, illness or misuse. Applicable cleaning or repair charges will be billed to the card or account on file.
• Our chauffeurs may refuse or end service, without refund, if a passenger's behavior is unsafe, illegal, abusive or puts the chauffeur, other passengers or the vehicle at risk.

06Children & Child Seats

Minnesota law requires children to ride in an appropriate child restraint. Child seats are available on request and must be reserved in advance with each child's age and weight. Parents or guardians are responsible for confirming the seat is suitable and correctly used for their child. Minors must be accompanied by a responsible adult unless otherwise agreed in writing.

07Luggage & Lost Items

• Luggage capacity depends on the vehicle and the number of passengers. Please tell us about oversized items, such as skis, golf bags or strollers, when you book.
• Our chauffeurs will assist with luggage, but passengers remain responsible for their personal belongings at all times.
• We are not responsible for items left in vehicles. If you lose an item, contact us right away and we will make reasonable efforts to locate and return it. Return delivery may be subject to a fee.

08Delays, Weather & Circumstances Beyond Our Control

We plan every trip to arrive on time. However, we are not liable for delays or failure to perform caused by circumstances beyond our reasonable control, including weather, road conditions, traffic, accidents, road closures, airport or government restrictions, mechanical failure, or other unforeseen events. In such cases, we will make reasonable efforts to notify you and arrange alternative transportation where possible.

Please allow sufficient time for your travel, particularly for flights and time-sensitive events.

09Limitation of Liability

To the fullest extent permitted by law, MSP Airport Limo Service is not liable for any indirect, incidental, special or consequential losses, including missed flights, missed connections, missed events or lost business, arising from our services. Our total liability for any claim relating to a reservation is limited to the amount paid for that reservation. Nothing in these Terms limits liability that cannot be limited under applicable law.

10Use of Our Website

You agree to use our website only for lawful purposes and not to interfere with its security or operation. The content of this website, including text, images, logos and design, belongs to MSP Airport Limo Service or its licensors and may not be copied or used without permission. Our handling of your personal information is described in our Privacy Policy.

11Governing Law

These Terms are governed by the laws of the State of Minnesota. Any dispute arising from these Terms or our services will be handled in the state or federal courts located in Minnesota, unless otherwise required by law.

12Changes to These Terms

We may update these Terms from time to time. The version in effect at the time of your booking will apply to that reservation. The "Last Updated" date at the top of this page shows when the Terms were last revised.

13Contact Us

If you have any questions about these Terms, please contact us: